Case Study: Northeastern Mutual Insurance Company achieves faster CI/CD and concurrent cloud testing with SmartBear BitBar

A Northeastern Mutual Insurance Company & BitBar Working in the Cloud Drives Success

A long-standing mutual insurance company in the U.S. Northeast sought to modernize testing across dozens of web applications to support a growing IT organization and a company-wide CI/CD roadmap. The DevOps team, which champions automated testing, found their previous approach—manual and local test runs (one suite took four days on a laptop)—was not scalable, slowed feedback loops, and prevented truly shifting left to fail fast.

The team adopted SmartBear’s cloud testing first with CrossBrowserTesting and then migrated to BitBar in a single sprint, using SecureTunnel to run tests concurrently in the cloud and integrate with CI/CD. The move enabled parallel execution, drastically reduced test times, freed engineers to focus on development, improved deployment confidence, and paired with LoadNinja and Zephyr to deliver faster, more reliable go/no-go decisions while reducing on-premise footprint.