Case Study: DocuSign achieves 5X greater sales performance and $1.05M saved with SkillSurvey

DocuSign - Customer Case Study

DocuSign, the global leader in digital transaction management and eSignature, needed to recruit elite, tech‑oriented account executives while delivering a fully digital candidate experience and improving quality of hire. The HR team reengineered recruiting to be tech‑centric and sought a way to validate candidate fit and predict on‑the‑job performance before final interviews.

They implemented SkillSurvey Reference to profile top-performing AEs and automate reference checks. Candidates who matched the profile were 5× more likely to hit quota; hires with reference reports were 50% less likely to be terminated, avoiding an estimated $1.05M in turnover costs. The process cut reference‑checking time by 94% (1,702 hours saved), lowered involuntary terminations when response rates exceeded 80%, and enabled passive sourcing that saved about $38,960 by hiring eight references.

DocuSign

Michael Mothersbaugh

VP of North America Enterprise Sales