Case Study: Wombats Hostels achieves increased revenue and efficiency with SiteMinder Channel Manager

Wombats Hostels gain greater efficiency and more revenue thanks to Mews PMS and SiteMinder

Wombats Hostels, a 17‑year-old hostel group operating 600+ rooms across six properties in Berlin, Budapest, Munich, London and Vienna, was losing time and bookings due to manual online availability updates and reservation logging. To solve this distribution inefficiency they engaged SiteMinder and implemented The Channel Manager to streamline inventory and reservation handling.

SiteMinder’s Channel Manager, integrated with MEWS PMS, automated availability updates to OTAs and forwarded reservations directly into the PMS, eliminating manual entry. As a result, Wombats Hostels saw a significant rise in demand and an increase in average rate, fewer lost reservations, and staff reclaimed hours to focus on guest service — and the group plans to roll out SiteMinder across all properties.

Wombats Hostels

Chris Maitz

Head of Innovation