Case Study: Wombats Hostels achieves greater efficiency and more revenue with SiteMinder

Wombats Hostels boosts availability across 6 properties with SiteMinder

Wombats Hostels, a prominent hostel group with over 600 rooms across six European cities, was facing significant operational challenges. The team was spending excessive hours manually managing online availability and reservations across various OTAs. This inefficient process led them to limit their published availability to prevent overbookings, which in turn reduced their booking potential. They contacted SiteMinder for a solution to this time-consuming problem.

By implementing SiteMinder’s channel manager, which integrated seamlessly with their Mews Systems PMS, Wombats Hostels automated their availability distribution and reservation logging. This solution eliminated manual entry, ensuring their latest availability was always online. The results were a significant increase in their average rate due to optimized availability and higher demand. Staff were freed to focus on guest service and other revenue-generating activities. Wombats Hostels reported being absolutely satisfied with the support and results achieved with SiteMinder.

Wombats Hostels