Case Study: Waverley House Cottages achieves increased online bookings and streamlined channel management with SiteMinder

Waverley House Cottages - Customer Case Study

Waverley House Cottages, a six‑cottage self‑catering retreat in Lakes Entrance, Victoria, needed to adapt to a technology-driven market while operating with limited marketing resources and initial concerns about double bookings. To boost online visibility and manage real-time availability they turned to SiteMinder, first using TheBookingButton and later adding SiteMinder’s Channel Manager to list on third‑party sites and maintain a live calendar.

SiteMinder implemented TheBookingButton and the Channel Manager, enabling instant online bookings, live inventory across channels and hands‑on support to allay double‑booking fears. The result: Waverley House Cottages is much easier to find and book online, less than 10% of bookings now come from offline sources, and the guest mix has broadened to include more touring domestic and international couples—though the team has had to adapt to more last‑minute mobile bookings.

Waverley House Cottages

Jan Davis

Waverley House Cottages