Case Study: Wapa di Ume boosts online bookings with SiteMinder

Wapa di Ume boosts online bookings from 30% to 60% with SiteMinder

Wapa di Ume, a tranquil resort in Ubud, Bali, faced significant operational challenges before adopting SiteMinder's hotel platform. The property's manual process for updating room rates across various online channels was extremely time-consuming, taking up to 30 minutes per update and requiring multiple updates each day. This increased the risk of errors, inconsistencies, and potential double-bookings, which threatened revenue and the resort's reputation.

By implementing SiteMinder's solution, Wapa di Ume streamlined its distribution with features like automated rate mapping and channel management. The integration was seamless, and the resort expanded its reach from 5 to over 30 online channels. As a result, the proportion of online bookings dramatically increased from 30% to 60% in the first year, and direct bookings rose by 10%. SiteMinder provided the tools for Wapa di Ume to optimize its operations and boost revenue effectively.

Wapa di Ume