Case Study: The Fortress Resort & Spa achieves greater productivity and increased online bookings with SiteMinder’s Channel Manager

The Fortress Resort & Spa - Customer Case Study

The Fortress Resort & Spa, a 53-room hotel on Sri Lanka’s southern coast, struggled with time-consuming manual updates to multiple booking extranets, rate-parity issues and the risk of overbooking. To address this, the property evaluated solutions and selected SiteMinder’s The Channel Manager to automate inventory and rate distribution across channels.

SiteMinder implemented The Channel Manager, providing fast, accurate updates and a user-friendly interface that was quick to set up. As a result, The Fortress Resort & Spa saved significant staff time, reduced overbooking risk, increased online visibility and reported more man-hours for guest service along with a rise in online bookings.

The Fortress Resort & Spa

Nadeesha Hewage

Reservations Manager