Case Study: Gallery Apartments Warrnambool achieves 10% more bookings and eliminates double bookings with SiteMinder

SiteMinder’s channel manager and booking engine helps Warrnambool property increase bookings

Gallery Apartments Warrnambool, a 4.5-star boutique apartment property with just 10 rooms, struggled to manage bookings across multiple channels while avoiding double bookings. With reservations coming in online, by phone, and in person, keeping inventory accurate was time-consuming and kept staff tied to the front desk. The property turned to SiteMinder for a solution that included an online booking engine, channel manager, and PMS integration.

SiteMinder streamlined inventory and rate management through one interface, giving staff real-time visibility from their devices and access to 350+ booking channels. The setup was completed in a week, eliminated double booking risk, saved staff time, and helped Gallery Apartments Warrnambool increase bookings by 10%, including a lift in website bookings.

Gallery Apartments Warrnambool