Case Study: Clew Bay Hotel achieves operational efficiency and reduced overbookings with SiteMinder

SiteMinder and roomMaster help the Clew Bay Hotel become more efficient

The Clew Bay Hotel, a 49-room property in Westport, County Mayo, began working with SiteMinder in 2015 to address time-consuming manual rate and availability updates, frequent overbookings and incorrect online rates that increased costs and labour in their reservations department. roomMaster PMS recommended SiteMinder’s cloud-based solution, and the hotel trialled SiteMinder’s Channel Manager to replace repetitive manual inputs.

SiteMinder implemented its Channel Manager with a seamless two-way integration to roomMaster PMS, delivering real-time distribution that eliminated manual rate entry, reduced overbookings and freed reception staff for other tasks. As a result, the Clew Bay Hotel achieved more efficient operations, improved yield and room-rate management, less paperwork and happier staff — and has even recommended SiteMinder to other properties.

Clew Bay Hotel