Case Study: Shellharbour Village Motel achieves 80% online bookings and 10% revenue growth with SiteMinder

Shellharbour Village Motel gains bookings boost from SiteMinder’s simple, smart, platform

Shellharbour Village Motel, a 22-room boutique hotel on the NSW coast, needed a simpler way to manage distribution, reduce commission costs, and drive more online bookings. The motel wanted to keep pace with changing technology while staying competitive in a tourist hotspot, and turned to SiteMinder to help improve its booking strategy.

SiteMinder implemented its online booking engine and channel manager, allowing Shellharbour Village Motel to take direct bookings on its website and distribute live rates and availability across online travel agents. As a result, 80% of bookings are now completed online, and revenue has increased by about 10%, while also reducing overbooking risk and cutting down on administrative work.

Shellharbour Village Motel