Case Study: Sentry Mead stays fully booked with SiteMinder

Sentry Mead stays solidly booked until November with SiteMinder

Sentry Mead, a Victorian guesthouse on the Isle of Wight run by Sarah and Jean-Pierre, faced the challenge of managing booking operations and guest communications after being forced to close due to the global pandemic. Despite being closed, they still needed a technological solution to handle cancellations, new bookings, and enquiries. They used SiteMinder's platform to manage this process.

Using SiteMinder's booking management system, Sentry Mead was able to maintain updated records and manage distribution channels. After reopening, the solution helped them achieve non-stop bookings, resulting in the property being solidly booked until November. SiteMinder also supported new flexible rates and communication strategies that attracted a broader demographic of guests and solidified their strong local reputation, eliminating the need for external advertising.

Sentry Mead