Case Study: Sanctuary Retreat boosts bookings and streamlines distribution with SiteMinder

Sanctuary Retreat - Customer Case Study

Sanctuary Retreat, a 50‑acre rainforest retreat in Mission Beach, Australia, needed to balance its conservation mission and guest experience with the growing complexity of online bookings and distribution. To manage the proliferation of new sales channels and reduce operational strain, Sanctuary Retreat partnered with SiteMinder and its channel/distribution management services.

SiteMinder consolidated Sanctuary Retreat’s many distribution avenues into a single, easily managed channel, reducing complexity and freeing staff to focus on guest experience and conservation efforts. The result: improved operational efficiency and stronger bookings momentum—Sanctuary Retreat reported 2015 as its best year since 2009—achieved without sacrificing its conservation land‑use model.

Sanctuary Retreat

Paul Verity

Sanctuary Retreat