Case Study: Palm Garden Amed Beach & Spa Resort achieves 10% increase in direct bookings with SiteMinder's Canvas

Palm Garden Amed Beach & Spa Resort creates a beautiful new website to increase direct bookings by 10%

Palm Garden Amed Beach & Spa Resort, a small luxury resort in Bali, was losing direct bookings because its old website sent enquiries by email to the PMS and required manual processing, forcing reliance on OTAs and travel agents. Director Dominique Gallmann of Exotiq Villa Holidays selected SiteMinder — using Canvas along with existing TheBookingButton and The Channel Manager integrations — to create a visually appealing, bookable website that would handle reservations online.

SiteMinder implemented a Canvas-built, responsive and SEO-optimised website integrated with The Channel Manager and TheBookingButton, launched within a day, which automated bookings and removed manual entry and overbooking risk. As a result, Palm Garden Amed Beach & Spa Resort saw direct bookings increase by 10% in the first year and improved its search ranking (now on page two for “hotels in Amed Bali”), delivering steadier direct revenue and simpler operations thanks to SiteMinder.

Palm Garden Amed Beach and Spa Resort