Case Study: Moorings Hotel achieves rapid post-Cyclone recovery and streamlined booking management with SiteMinder

Moorings Hotel - Customer Case Study

Moorings Hotel in Port Vila, Vanuatu—a waterfront hotel and resort—faced the severe disruption of Cyclone Pam, which caused widespread damage across the islands and prompted mass booking cancellations and a major rebuilding effort. To manage cancellations and rebookings during recovery, Moorings Hotel used SiteMinder’s interface to communicate with multiple online travel agents and coordinate refunds and date changes.

SiteMinder’s platform enabled Moorings Hotel to offer complimentary cancellations, process full refunds, and efficiently manage OTA inventory and date changes, helping the property to be back in operation just three days after the cyclone and to proceed with a planned reopening. SiteMinder also contributed directly to the rebuild phase, easing time management for staff and supporting the hotel’s efforts to restore bookings and assist Vanuatu’s wider tourism recovery.

Moorings Hotel

Yorick Nicholls

General Manager