Case Study: Minor Hotels boosts revenue, efficiency, and control with SiteMinder

Minor Hotels sustains adaptability with SiteMinder Multi-Property

Minor Hotels, a 530-strong hotel group headquartered in Thailand, needed more flexibility and control across a mostly decentralised operation as it managed rates, promotions, reporting, and channel distribution for a growing portfolio. Working with SiteMinder, the company turned to the SiteMinder Multi-Property platform to centralise key functions while still allowing individual hotels to operate independently when needed.

SiteMinder’s Multi-Property solution helped Minor Hotels manage and distribute rates centrally, improve auditing, and simplify training and onboarding for new staff. The company said the platform could save the equivalent of 10 additional employees, reduce operational complexity, and support faster setup of new properties; with 17 new hotels planned, SiteMinder is helping Minor Hotels scale efficiently while protecting margins and improving collaboration across teams.

Minor Hotels