Case Study: Kuching Park Hotel improves staff efficiency and revenue management with SiteMinder

Kuching Park Hotel saves 30% on reservations payroll with SiteMinder

Kuching Park Hotel, overseen by Infinite Hospitality Group, needed a modern technology platform to manage its distribution demands and real-time channel connections accurately. The hotel sought to eliminate manual processes and optimize backend operations to complement its advanced guest-facing technology, turning to SiteMinder based on a recommendation from their PMS provider, Oracle.

By implementing SiteMinder's platform, the hotel automated the entry of booking details into its PMS. This solution improved staff efficiency, saving 30% on payroll costs for the Reservations department. Furthermore, real-time data integration enabled more strategic rate and inventory management, allowing for efficient dynamic pricing and an increase in ADR. SiteMinder's technology provided the control and simplicity the hotel required for its backend operations.

Kuching Park Hotel