Case Study: Hermitage Bay achieves seamless connectivity and eliminates overbooking with SiteMinder

Hermitage Bay solves Integration and connectivity problems with SiteMinder

Hermitage Bay, a 30‑suite luxury resort in Antigua, was struggling with segmented systems—its channel manager, booking engine (Regatta) and PMS (RoomMaster) weren’t integrated, creating overbooking risk and forcing staff to update inventory across multiple places hourly. Working with Boutique ROI’s Stephanie Mack, the property trialed SiteMinder’s connectivity platform (including the GDS by SiteMinder and Channel Connect links) to centralize rates and availability.

SiteMinder connected RoomMaster, Regatta and external channels, and is enabling direct SynXis CRS connectivity, giving Hermitage Bay a single extranet to set stay restrictions, close high‑cost channels, and push inventory automatically. With SiteMinder in place the team eliminated hourly manual updates, reduced overbooking risk, streamlined reservations operations, and stopped chasing stop‑sell confirmations—benefits reinforced by responsive support from SiteMinder.

Hermitage Bay