Case Study: Granada Beach Resort achieves 100% increase in direct hotel reservations with SiteMinder

Granada Beach Resort increases direct hotel reservations by 100% with SiteMinder

Granada Beach Resort, a nine-room boutique hotel in Oslob run by general manager Chris Liles, struggled to compete with larger regional brands and streamline direct reservations after relying on a manual booking process that limited OTA distribution and occupancy. Seeking a technology partner, Chris turned to SiteMinder to help simplify operations and reach new market segments.

SiteMinder implemented its Channel Manager and TheBookingButton, with fast setup and ongoing support, allowing automatic updates of rates and availability across channels and a simple two-step direct booking form. As a result, Granada Beach Resort doubled direct reservations (a 100% increase), reduced double bookings, maximised room occupancy and reclaimed staff time to focus on guest experience.

Granada Beach Resort

Chris Liles

General Manager