Case Study: Explore Hotel and Hostel boosts revenue and streamlines channel management with SiteMinder

Explore Hotel and Hostel - Customer Case Study

Explore Hotel and Hostel, a budget‑friendly boutique property near New York City led by GM Waaz Jean, needed to expand distribution, manage diverse room types and rates, and free staff to focus on guest experience while competing with platforms like Airbnb. To address inventory and pricing complexity they partnered with SiteMinder, using its channel management and rate/availability synchronization tools.

SiteMinder enabled the hotel to sell inventory across a record number of channels, synchronize rates and availability, and deliver actionable reports that freed up staff time and helped grow revenue. With SiteMinder’s platform and a stronger guest engagement program, Explore Hotel and Hostel was rated the best hostel in the New York metro area in under a year.

Explore Hotel and Hostel

Waaz Jean

General Manager