Case Study: Emeraldene Inn & Eco-Lodge achieves increased bookings and revenue with SiteMinder

Emeraldene Inn & Eco-Lodge increases bookings and revenue with SiteMinder

Emeraldene Inn & Eco-Lodge, a multi award-winning 14-room property in Hervey Bay, faced high per-booking commissions from its previous booking engine and was manually updating reservations across just four channels. Seeking a monthly-fee solution, the lodge chose SiteMinder (together with TheBookingButton for web bookings) to remove commission charges and improve distribution.

SiteMinder implemented channel management and live inventory connections, expanding the property’s presence from four channels to about 20, cutting out booking fees and making updates real-time. As a result, online bookings rose from 21% to 32% of room revenue within 12 months and room nights grew 57% over seven years, delivering measurable increases in bookings and revenue and freeing the team to focus on the guest experience.

Emeraldene Inn & Eco-Lodge

Rob

Emeraldene Inn & Eco-Lodge