Case Study: City Oasis Inn streamlines guest communications and boosts efficiency with SiteMinder

City Oasis Inn streamlines guest emails and cuts manual work with SiteMinder

City Oasis Inn, a 4-star hotel in Townsville, Australia, needed to improve and automate its guest communications but lacked a property management system (PMS) with that capability. The hotel partnered with SiteMinder to implement its Guest Engagement add-on feature to address this technology gap.

SiteMinder's solution provided City Oasis Inn with its Guest Engagement tool for automated pre and post-stay emails and its Demand Plus metasearch feature to boost direct bookings. The results included streamlined operations with less manual work, enhanced guest experiences through an online directory and QR code access to information, and improved online visibility. SiteMinder's platform helped the hotel interact with guests more effectively and efficiently.

City Oasis Inn