Case Study: City Lodge Hotels simplifies and scales hotel distribution with SiteMinder

City Lodge Hotels simplifies distribution across 57 hotels with SiteMinder

City Lodge Hotels, a major hotel group with 57 properties across four brands in Southern Africa, faced challenges in managing its distribution and needed a more reliable and scalable channel management solution. The group required a platform that could seamlessly integrate with its central reservation system and connect to a wider range of online travel agencies. They turned to SiteMinder to modernize their guest acquisition.

By implementing SiteMinder's channel manager and multi-property platform, City Lodge Hotels achieved reliable, real-time connectivity across all of its hotels. The solution simplified distribution, eliminated manual updates, and reduced errors. The team praised SiteMinder for its intuitive design and dependable support. This provided a scalable foundation for the group's operations, enabling them to efficiently manage their multi-brand, multi-country presence and ensure consistent availability for guests across all markets.

City Lodge Hotels