Case Study: Cabañas Kwepal centralizes bookings and prevents overbookings with SiteMinder

Cabañas Kwepal eliminates overbookings with SiteMinder

Cabañas Kwepal, a boutique cabin retreat in La Fortuna, Costa Rica, faced significant operational challenges as demand grew. Owner Natascha Maldonado was manually checking availability across multiple online travel agencies (OTAs) to avoid overbookings, a time-consuming and error-prone process that hindered scaling. She needed a professional, connected system to centralize management.

SiteMinder provided its channel manager, integrated via partner HostXpertz with the Hotel Link PMS. This solution automated rate and availability syncing across all OTAs into a single dashboard. The results included the elimination of double bookings, significant time savings on manual checks, and greater control over pricing and promotions, empowering the property to scale confidently.

Cabañas Kwepal