Case Study: Butcombe Boutique Inns achieves 9.8% growth with SiteMinder

Butcombe Boutique Inns boosts like-for-like revenue 9.8% with SiteMinder

Butcombe Boutique Inns, a UK-based boutique pub and inn group, was held back by disconnected systems and limited reporting after an acquisition. This lack of visibility across their estate slowed decision-making and required staff to spend hours manually compiling data. They needed a modern, connected solution to grow with them, which led them to vendor SiteMinder.

By implementing SiteMinder's channel manager and GDS connectivity, integrated with a Zonal PMS/EPOS system, Butcombe gained a consolidated view of operations and efficient distribution. The solution delivered transformative results, including 9.8% like-for-like revenue growth. The team also saved eight hours weekly through automation and handled approximately 100 additional calls per week, directly converting into more bookings.

Butcombe Boutique Inns