Case Study: Bed and Terrace Guesthouse Chiang Mai achieves 80% increase in revenue and profitability with SiteMinder Channel Manager

Bed and Terrace Guesthouse Chiang Mai - Customer Case Study

Bed and Terrace Guesthouse Chiang Mai, a 10‑room boutique property near Chiang Mai’s night markets, struggled to keep availability updated across multiple OTAs while also handling walk‑in guests. The team lacked time to manage calendars manually, so after contacting SiteMinder they evaluated SiteMinder’s Channel Manager to simplify channel management and reduce staff hours.

SiteMinder implemented its Channel Manager to automate real‑time inventory and pricing across channels, provide a single place to update bookings and offer dashboard insights into channel performance. As a result, Bed and Terrace Guesthouse Chiang Mai reports an 80% improvement in operational efficiency and an 80% increase in revenue and profitability over five years, while staff now spend far less time updating calendars and the property has seen growth in direct bookings.

Bed and Terrace Guesthouse Chiang Mai

Kongkan Boonmasamer

General Manager