Case Study: Batu Karang Lembongan Resort & Spa boosts bookings with SiteMinder

Batu Karang Lembongan Resort & Spa boosts bookings 30% with SiteMinder

Batu Karang Lembongan Resort & Spa, a luxury resort in Indonesia, was facing persistent connectivity glitches with their previous channel manager. This was a significant challenge for the resort, which relies on seamless integration across 13 online travel agents and other booking systems to cater to its international clientele. Seeking a more reliable solution, they turned to SiteMinder's platform.

By implementing SiteMinder's channel manager, the resort achieved seamless two-way connectivity and smooth integration with all its distribution channels. This solution led to a significant 30% increase in bookings across all channels, including OTAs and direct bookings. SiteMinder provided the resort with a user-friendly interface and valuable tools like the rate multiplier, which improved operational efficiency and pricing flexibility.

Batu Karang Lembongan Resort & Spa