Case Study: Austria Trend Hotels achieves a 50% productivity increase with SiteMinder’s Channel Manager

Austria Trend Hotels increases productivity by 50% by integrating SiteMinder’s Channel Manager with its existing systems

Austria Trend Hotels, a 27‑property group with 4,955 rooms, was struggling with a channel management tool that didn’t integrate with its protel PMS and IDeaS RMS, forcing staff into time‑consuming manual processes and exposing the business to overbookings and human error. Seeking an integrated, fast, and low‑error solution, the group selected SiteMinder and its Channel Manager to address these issues.

SiteMinder implemented The Channel Manager across all 27 hotels and integrated it with protel and IDeaS, completing the rollout in nine months. The integration automated reservations flow into the PMS/RMS, cut error rates by 90% and boosted staff productivity by about 50%, freeing teams to focus on guest service—deliverables Austria Trend Hotels attributes directly to SiteMinder.

Austria Trend Hotels