Case Study: Aramco Company advances women in aviation with SITA

Aramco Company champions women in aviation with SITA

The customer, Aramco Company, is a major oil and gas company. The case study does not explicitly state a specific challenge faced by the customer, but it highlights the broader industry challenge of gender bias and a lack of diversity and inclusion in the aviation sector. The vendor, SITA, provided its customer success management service to support Aramco's day-to-day requirements.

SITA's solution was the deployment of a dedicated Customer Success Manager, Nouf Aljalaud, to act as the critical connector between the vendor and the customer. The results included ensuring the customer's voice was heard within SITA, aligning multiple SITA teams to assist the customer, and guaranteeing that the values of the company were present in the services delivered. The measurable impact was high customer satisfaction with the services SITA provided.

Aramco Company