Case Study: Gorgias achieves faster, more secure HR and IT support with Siit

How Gorgias Transformed HR and IT with Siit

Gorgias, a company experiencing rapid growth, was struggling with its internal HR and IT workflows. Their previous system, an Asana and Slack integration, lacked privacy for confidential requests and provided no tools for tracking performance or automating assignments. This created compliance concerns and inefficiencies for the VP of People, who managed both departments and needed a secure, scalable solution from a vendor like Siit.

The company implemented Siit, a tool designed for both HR and IT that integrated seamlessly with their existing tech stack like Slack. The solution was quickly adopted, automating 6.1% of their service desk workload and significantly cutting down support escalations and backlog. This resulted in faster, more efficient processes, higher internal satisfaction scores, and saved the team considerable time, with Siit being deemed a necessity for delivering exceptional employee support.

Gorgias

Adeline Bodemer

VP of People