Case Study: HomeSeer achieves 95% fewer order reviews and zero chargebacks with Signifyd

With Signifyd’s fraud protection, HomeSeer has protected itself from fraudsters and freed up its employees to work on projects and initiatives that help drive revenue

HomeSeer, a New Hampshire–based home control systems developer selling on Shopify, was bogged down by manual fraud reviews and costly chargebacks on high-value hardware. Operations manager Jon Smith and his team were spending hours each day reviewing up to 100 orders and ultimately experienced a damaging chargeback that exposed weaknesses in their prior payments setup.

After a three-month trial they deployed Signifyd’s Guaranteed Fraud Protection—a customizable, real-time machine-learning solution that financially guarantees approved orders—so suspicious transactions are automatically flagged or cancelled. The change cut cases reviewers handle by 95%, increased accepted orders by 5%, eliminated chargebacks entirely, freed staff to focus on growth projects, and delivered measurable cost savings and peace of mind.

HomeSeer

Jon Smith

Operations Manager