Case Study: Wish achieves 6% increase in order approvals and low chargebacks with Signifyd

Wish - Customer Case Study

Wish, one of the world’s largest mobile-first marketplaces operating in 60+ countries, needed to localize payment methods, brands, and products for each market while avoiding increased fraud and abuse. Their challenge was finding a global commerce-protection partner with local expertise and transparent decisioning to enter new markets confidently.

Wish partnered with Signifyd for guaranteed fraud protection, chargeback recovery, and local fraud insights via an explainable Agent Console and Insights Reporting. The result: immediate ROI at checkout, a 6% lift in order approvals, low chargeback rates despite expansion into 60+ markets, and a doubled chargeback-recovery performance as Signifyd support was expanded to automate abusive chargeback fights.

Wish

Tara Mitchell

Director Of Risk Operations