Case Study: Toys 'R' Us scales omnichannel to 80% and maintains 99% order approvals with Signifyd

Toys 'R' Us - Customer Case Study

Toys R Us Canada, the country’s leading toy and baby retailer with more than 80 locations, had to rapidly pivot when COVID-19 forced store closures. The company needed to convert stores into fulfillment centers for BOPIS and curbside pickup while managing a sharp increase in fraud and abuse that threatened fast, reliable omnichannel service.

Using Signifyd’s Guaranteed Fraud Protection plus automated Chargeback Recovery and INR Protection, Toys R Us automated order decisioning and chargeback handling so it could scale curbside and BOPIS without added risk. The outcome: omnichannel climbed from under 10% of orders to as much as 80% at peak, ecommerce surged, curbside approvals stayed above 99%, and Signifyd’s guarantee eliminated omnichannel fraud losses.

Toys 'R' Us

Rohan Cherian

Avp Ecommerce and Consumer Technology