Case Study: Toys R Us Canada achieves friction-free omnichannel commerce with Signifyd

Toys R Us Canada maintains 99%+ approval rates with Signifyd

Toys R Us Canada, a leading toy and baby retailer, faced the challenge of rapidly transforming its digital operations when the COVID-19 pandemic forced the closure of its physical stores. The company needed to scale its ecommerce and turn its over 80 locations into fulfillment centers for curbside and BOPIS orders while navigating an increased risk of fraud. They turned to vendor Signifyd and its Abuse Prevention and Fraud Protection products to enable this omnichannel shift with confidence.

By implementing Signifyd's Guaranteed Fraud Protection and extending it to include automated Chargeback Recovery & INR Protection, Toys R Us was able to mitigate risk and innovate freely. The solution provided by Signifyd delivered significant results, allowing the retailer to maintain an approval rate of over 99% while growing its omnichannel orders from less than 10% pre-pandemic to over 80% at its peak.

Toys R Us Canada