Case Study: Mitchell & Ness achieves 12% higher order approvals and 15% improved international approval rates with Signifyd's Guaranteed Fraud Protection

Signifyd’s Guaranteed Fraud Protection improves their order approval rate

Mitchell & Ness, a 100-year-old Philadelphia apparel brand known for vintage sports and music streetwear, experienced rapid global ecommerce growth that outpaced its manual order-review process. The surge in traffic and cross-border orders—even fraud routed through freight forwarders—led to increased chargebacks and slowed fulfillment, especially during peak holiday months.

To address this, Mitchell & Ness deployed Signifyd’s Guaranteed Fraud Protection (integrated with Magento), relying on Signifyd’s machine-learning Commerce Network and chargeback coverage to make order decisions. The solution increased international approval rates by 15%, reduced chargebacks by 2%, boosted overall order approvals by 12%, and cut daily manual-review time by about two hours, enabling safer cross-border expansion.

Mitchell & Ness

Andrew Basenfelder

Application Administrator