Case Study: Stance Socks eliminates fraud and increases accepted orders with Signifyd

Signifyd, Stance continues growing without worrying about fraud

Stance is a fast-growing, multi‑million dollar brand known for socks, base layers and celebrity collaborations that expanded into underwear and direct‑to‑consumer retail. During a major ecommerce platform overhaul they discovered repeat fraudulent chargebacks from one customer and needed a fraud‑prevention solution that wouldn’t add to in‑house workload.

They implemented Signifyd’s Guaranteed Fraud Protection with their new Commerce Cloud rollout, which eliminated fraud losses and made integration painless. The program cut cases reviewed by 98%, increased accepted orders by 3% and produced zero chargebacks, while keeping return rates low and enabling continued DTC growth and international expansion.

Stance Socks

Jennifer Able

Director of Ecommerce Operations and Technology