Case Study: Imagine Diamonds eliminates chargebacks and accelerates online growth with Signifyd

Signifyd is proud to help Imagine Diamonds eliminate fraud while supporting their rapid online growth

Imagine Diamonds, a 30-year wholesale jeweler from New York’s Diamond District, transitioned into direct-to-consumer e-tailing and faced a new challenge: preventing fraud and chargebacks while scaling rapidly and competing aggressively online. With no in-house fraud team and a need to prioritize marketing, customer experience and fast fulfillment, the company needed a reliable fraud solution from day one.

They launched with Signifyd’s guaranteed, machine‑learning fraud protection to automate real-time decisions and eliminate chargeback risk, enabling faster shipping and fewer manual reviews. The result: an 88% reduction in cases reviewed, 60% less review time per case and a 7% increase in accepted orders, freeing the team to focus on growth and marketing optimization.

Imagine Diamonds