Case Study: Rad Power Bikes achieves zero fraudulent chargebacks and faster global fulfillment with Signifyd

Signifyd helps them accept more orders, ship them out faster, and eliminate fraud losses

Rad Power Bikes, a Seattle-based maker of affordable electric bikes that grew quickly from an Indiegogo launch to global demand, faced escalating fraud as its popularity spread. Fraudsters and chargebacks began appearing about a year after launch, and rule-based filters forced the team to decline legitimate orders and still suffer losses—creating a bottleneck to fast international fulfillment and growth.

Rad Power Bikes partnered with Signifyd for Guaranteed Fraud Protection and access to a global merchant network, which let them approve more orders, ship faster, and rely on a financial guarantee against fraud. Since implementing Signifyd they report zero fraudulent chargebacks, faster order processing, and measurable growth— including a 173% increase in web sales and a 10% rise in accepted orders—enabling confident international expansion.

Rad Power Bikes

Ty Collins

Co-Founder and Chief Marketing Officer