Case Study: Structube achieves 2–3 day faster order processing and 99%+ order approvals with Signifyd

Signifyd helps Structube accept more orders while eliminating fraud losses and manual reviews

Structube is a Canadian contemporary furniture retailer (founded 1974, flagship store opened 1980) that expanded online in 2015 to reach customers nationwide. That ecommerce launch exposed the company to fraud for the first time; manual order review couldn’t keep up, slowing fulfillment and threatening Structube’s 72-hour order turnaround and fast buy-online-pick-up-in-store experience.

Structube integrated Signifyd’s Guaranteed Fraud Protection into their Magento console to automate order decisions and assume fraud liability. The solution cut manual review, reduced order processing time by 2–3 days, raised approval rates to above 99%, and preserved fast in-store pickup while protecting the business from fraud losses.

Structube

Tony Trew

Director of Marketing and E-commerce