Case Study: Crown & Caliber accepts more high-value first-time orders and eliminates chargebacks with Signifyd

Signifyd helps Crown & Caliber accept high value orders from first-time customers with complete confidence

Crown & Caliber is a Shopify-based retailer and certified expert in buying, restoring, and selling high‑value timepieces. Because each watch is unique and often sourced from around the world, the company faces the challenge of safely accepting high‑value orders from first‑time customers while avoiding fraud and costly chargebacks.

By partnering with Signifyd for real‑time fraud decisioning and a financial guarantee, Crown & Caliber can confidently accept more orders and reduce manual reviews. The solution delivered an 80% reduction in cases reviewed, a 9% increase in accepted orders and zero chargebacks, allowing the team to focus on servicing watches and maintaining a personal customer experience.

Crown & Caliber