Case Study: EcoReco eliminates chargebacks, cuts review time by 75% and boosts accepted orders with Signifyd

Signifyd has changed how EcoReco Scooter manages orders by eliminating manual reviews and unpredictable chargebacks

EcoReco Scooter sells high‑value, last‑mile electric scooters online and was increasingly targeted by fraudsters reselling stolen units. Despite matching addresses, calling customers and requiring signatures, the company faced recurring chargebacks and time‑consuming manual reviews that cost them thousands each quarter and jeopardized growth.

Partnering with Signifyd eliminated unpredictable chargebacks and cut manual review time by 75%, enabling EcoReco to accept 5% more orders and stop $5,000–$10,000 quarterly losses. Close collaboration with Signifyd’s evaluation team also reduced false positives by allowing low‑risk customers to submit additional verification, increasing approvals and freeing EcoReco to focus on expanding its online business.

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