Case Study: Precision Camera & Video achieves zero chargebacks and increased accepted orders with Signifyd

Precision Camera & Video’s online business is growing rapidly and Signifyd’s Guaranteed Fraud Protection ensures they can accept every order without fraud or chargebacks

Precision Camera & Video, founded in 1976 in Austin, is one of the largest camera and video retailers between New York and LA, offering sales, rentals and repairs both in-store and online. As they scaled their BigCommerce site—serving customers from search, social and promotions—they faced a persistent challenge: a wide product mix and high‑value, rush orders forced hours of manual reviews and left them hesitating to accept some orders for fear of fraud and chargebacks.

By implementing Signifyd’s Guaranteed Fraud Protection they now get immediate, financially backed decisions on orders, eliminating the need for lengthy manual reviews. The result: a 70% reduction in cases reviewed, a 9% increase in accepted orders and zero chargebacks—allowing them to ship more quickly, serve more customers and scale without compromising their high level of service.

Precision Camera & Video

Sarah Hoffman

Head of Online Sales