Case Study: Philips achieves lower fraud and higher conversion with Signifyd

Philips - Customer Case Study

Philips, the consumer electronics company, was facing fraud and abuse chargebacks as it expanded into ecommerce. Issues like checkout friction, payment refusals, and fraud were causing abandoned purchases, lost good orders, and damage to revenue and brand reputation. Philips used Signifyd’s Guaranteed Fraud Protection integrated with Hybris to address these challenges.

Signifyd helped Philips create a more trusted buying experience while protecting revenue and the brand. Since implementing Signifyd, chargebacks dropped from 5% to below 1%, and conversion rates rose from 40% to over 75%, with a goal of exceeding 90% soon.

Philips

Ivone Miranda

Consumer Experience Engagement And Care Lead