Case Study: Ohio Power Tool achieves 90% fewer manual reviews and 4% more accepted orders with Signifyd

Ohio Power Tool - Customer Case Study

Ohio Power Tool is a family-owned online seller of specialized tools and equipment whose ecommerce channel now accounts for more than half its business. As fraud became more sophisticated, the company spent hours each week on manual reviews, sometimes delaying or denying legitimate orders and losing sales for time-sensitive jobs.

In May 2016 they moved to Signifyd’s Complete Guaranteed Fraud Protection (having previously used its scoring service), which cut cases requiring review by 90%, lifted accepted orders by 4% and eliminated chargebacks. Processing is faster—allowing same-day shipping later in the day—staff are freed to focus on customer service, and the team reports greater peace of mind and operational efficiency.

Ohio Power Tool

Jay Amstutz

Ohio Power Tool