Case Study: Moon Audio achieves 0 chargebacks and 4% more accepted orders with Signifyd

Moon Audio relies on Signifyd to protect them with a 100% financial guarantee against fraud and chargebacks

Moon Audio is a specialty retailer founded by audio expert Drew Baird that sells high‑end headphones, cables and customized “hacks” to audiophiles, engineers and musicians around the world. Its personalized sales approach and large global customer base exposed the company to rising online fraud—particularly account takeover—and the costly chargebacks that come from shipping orders to fraudsters.

Moon Audio deployed Signifyd’s machine‑learning fraud protection with a 100% financial guarantee, enabling faster order decisions and fewer manual reviews. The result: an 80% reduction in cases reviewed, a 4% increase in accepted orders, zero chargebacks, and faster, more cost‑effective fulfillment.

Moon Audio

Drew Baird

Founder