Case Study: MonoRover achieves zero fraud liability and increased sales with Signifyd

MonoRover - Customer Case Study

Monorover, a fast-growing hoverboard e-tailer and rising consumer brand, was being aggressively targeted by fraud in a resale-heavy market. The company needed a seamless fraud solution with responsive support and the ability to leverage social data for investigations, while also reducing long manual review times, high order-decline rates, and chargebacks to repair its reputation for quality service.

Signifyd shifted fraud liability away from Monorover with a guaranteed ship/don’t-ship decision, allowing the merchant to focus on growth. After integration Monorover saw an immediate lift in sales, dramatic reductions in chargebacks and manual review time, zero fraud liability on Signifyd-approved orders, redeployment of staff to operations, and improved profit per hoverboard sold.

MonoRover