Case Study: Moment (mobile lens maker) achieves 95% reduction in chargebacks and secure international growth with Signifyd

Moment - Customer Case Study

Moment, a Seattle-based maker of wide-angle and telephoto mobile-phone lenses and accessories, was hit by an organized fraud attack in 2015 that drained roughly $50K in 60 days and threatened its international business (about one-third of sales). Fraudsters created fake sites, stole card data, and triggered frequent chargebacks—forcing Moment to consider shutting down international sales without a stronger fraud solution.

By deploying Signifyd’s Guaranteed Fraud Protection on Shopify, Moment gained real-time, automated fraud verification and responsive support that streamlined order review and fulfillment. The outcome: a 95% reduction in chargebacks, a 5% increase in accepted orders, zero chargeback losses, and an estimated avoidance of roughly $10K per month in fraud-related losses—allowing Moment to grow globally with confidence.

Moment

Marc Barros

Moment