Case Study: Leading Footwear Retailer achieves 100% order automation and $0 fraud losses with Signifyd

Leading Footwear Retailer - Customer Case Study

This leading footwear retailer—known for offering popular brands at great value—faced a growing friction problem: a slow, manual review process (up to 12-hour turnarounds and a 3–5% review rate) that caused BOPIS delays, increased false declines for new shoppers, and limited the fraud team’s ability to scale during peak seasons.

The retailer implemented Signifyd’s Guaranteed Fraud Protection, leveraging a 98% shopper identification rate from Signifyd’s Commerce Network and custom policies in Decision Center. The result: 100% order automation, zero hours of manual review, $0 in fraud losses, and faster detection and blocking of synthetic-account and reseller abuse—freeing the loss prevention team to focus on strategic initiatives.