Case Study: Jerome’s Furniture eliminates fraud and boosts online approvals with Signifyd

Jerome’s Furniture is a family business that uses Signifyd to boost sales while eliminating fraud and manual reviews

Jerome’s Furniture, a 63‑year‑old family‑owned San Diego chain, struggled to scale online sales because strict fraud checks and time‑consuming manual reviews drove legitimate customers away. Asking buyers to present ID or come into stores (a particular problem for military and moving customers) cost at least 10 orders a month, created staff headaches, and left the company exposed to thousands of dollars in stolen goods and chargebacks.

After implementing Signifyd’s real‑time machine‑learning fraud protection with a financial guarantee, Jerome’s eliminated fraud cases, slashed manual reviews by 98%, increased accepted orders by 3%, and recorded zero chargebacks. The solution improved the customer experience, freed staff from acting as fraud detectives, and boosted employee morale.

Jerome’s Furniture

Scott Perry

Director of Ecommerce