Case Study: The GLD Shop achieves a 5% increase in order approvals and eliminates manual review with Signifyd

GLD partners with Signifyd to eliminate fraud & fight chargebacks in high risk market

The GLD Shop, a market leader in urban jewelry worn by cultural icons like ASAP Rocky and Cardi B, was struggling with high fraud and chargeback rates as it scaled. Despite hours spent on manual order reviews, GLD faced warnings from Visa and Shopify and needed a more effective, scalable solution to protect revenue and reduce operational overhead.

After evaluating providers, GLD returned to a long-term partnership with Signifyd, which handles fraud and abuse chargebacks, provides full representment, and integrates with Shopify. The switch increased order approvals by 5% over their previous provider (to a 97% approval rate), reduced manual review time to zero, and unlocked more revenue while allowing GLD to refocus on growth.

The GLD Shop

Mark Seremet

Chief Executive Officer