Case Study: Frank And Oak reduces fraud and chargebacks with Signifyd

Frank And Oak cuts fraud chargebacks to 0.10% with Signifyd

Frank And Oak, an apparel and subscription company, faced challenges with fraud and abuse chargebacks, struggling to manually identify fraudulent orders and balance security with convenience. They turned to Signifyd and its Commerce Protection Platform for fraud protection and abuse prevention.

Signifyd's solution provided a guaranteed model that accepted liability for approved orders and automatically fought chargebacks. This resulted in Frank And Oak's fraud chargeback rate dropping to an all-time low of 0.10%, while their order approval rate rose above 99%. Signifyd helped them avoid tens of thousands in chargebacks monthly and successfully contested over 100 other chargebacks each month.

Frank And Oak